Client Information
Specifically for past and existing clients. 

Client Care Questionnaire
Click Here for our Client Care Questionnaire where you can have your say about our services and your experience with us. Your feedback is very important to us.

Legal Information
Click Here for our up-to-date Legal Information and Articles.

Complaints Procedure
At Alexander Bosher we strive to give our clients a satisfactory service. However, in the unlikely event you have any complaints about the service you have received we have the following procedures in place:-

• Informal Stage
  For minor complaints we would suggest you complete our Client Care Questionnaire. Your complaint will be handled immediately by the person in charge of your service. Should you remain unsatisfied you may request that the matter be referred to the Partner in charge of the relevant office and, hence, move to Formal Stage 1.
• Formal Stage 1
  For the avoidance of any doubt or future disputes it is required the complaint is put in writing to the Partner in charge of the relevant office who will investigate the matter and respond to you as quickly as possible. Should at that stage you remain unsatisfied, you may request that the matter be referred to the Partner in charge of the other office for independent review and handling, in accordance with Formal Stage 2.
• Formal Stage 2
  The Partner in charge of the other office will review the complaint independently and respond to you as quickly as possible, which may take a little longer than in stage 1. If at that stage the client remains unsatisfied, then they should refer the matter to the LCS (Legal Complaints Service).
• Legal Complaints Service
  Click Here for a link to the Legal Complaints Service (LCS) which investigates complaints about solicitors.